How do I place an order?
To order an account simply click on the PayPal button for the account you wish to order.
Are there any restrictions to the content I can put on my server?
Yes - We do not host adult websites or other illegal websites e.g. warez,spam, scam, hacking, sites. Please refer to our terms of service.
Is there a minimum time contract/commitment?
Not at all. You can cancel at any time, but cancelations must be made before the upcoming billing payment. Refunds will not be issued thereafter.
Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available for you to update.
How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. As soon as your account is set up you can immediately begin uploading via your IP address. It may take up to a few days for your domain name to resolve to our servers.
Why don't you offer unlimited webspace/unlimited bandwidth ?
Technically speaking, there is no such thing as "unlimited bandwidth", most companies offer this in hopes you use very little resources, this is generally true but we feel better about being up front with the customer. Our packages offer more than enough resources for a standard website. If you are interested in a custom plan and would like a quote feel free to contact the helpdesk and something can be arranged.
How long does it take to register a domain name?
It only takes a few minutes, but it may be 24 to 48 hours before the domain can actually be accessed from the web.
Where can I register a Domain Name?
Domains can be purchased from the registrar of your choice. You need to set your DNS settings for our nameservers - NS1.DSWEBHOST.COM and NS2.DSWEBHOST.COM If you need to register a domain please check NameCheap.
What if I already have a registered Domain name?
You have to change the DNS Servers so that your site can be activated on our servers. It usually takes 24 - 48 hours for your site to resolve to our servers. Just contact the registrar or hosting company that you registered with and ask them to change your name servers to the ones specified in your welcome email.
What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is ready and payment is processed, we will contact you via the email address from your Paypal account.
Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts. All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.
Can I use JAVA and Active X?
Yes, you can use compiled JAVA applets and ActiveX components.
Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.
How fast are your connections?
Multiple 100Mbps connections.
How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
Webmail:
http://yourdomain.com/webmail
Your username: will be accountname+yourdomain.com. So if you're email address is joe@blah.com your username is going to be "joe+blah.com".
What is the path to perl?
#!/usr/bin/perl
What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal system.
Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. Just open a ticket with our helpdesk.
How do I cancel my Account?
You can cancel your account at any time either through our website or you can login to your Paypal account and cancel the subscription in Paypal.
What about billing and overdue policies?
If a Paypal payment fails, your account will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers. After 7 days of non-payment your site can be reactivated for a fee. See our terms of service.
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